WHITE PAPER - This whitepaper makes the case for using predictive analytics as a catalyst for a company's growth. It includes best practices from several global companies including: Cablecom, Royal & Sun Alliance, and T. Rowe Price. Ultimately, it is about maximizing the level of understanding that can be achieved with customer data.
Posted: May 7, 2009 | Published: December 31, 2008


Topics:  CRM | CRM Analytics | Customer Data Integration | Customer Data Management | Customer Interaction Services | Customer Profiles | Customer Satisfaction | ROI

WEBCAST - Learn how your organization can integrate analytics with business processes to become a Predictive Enterprise that employs insights to make intelligent decisions. This webinar will show you the fundamentals of combining industry knowledge and business rules with powerful analytics to improve revenue generation and business performance.
Posted: May 4, 2009 | Premiered: March 5, 2009


Topics:  Customer Data Integration | Customer Data Management | Customer Data Management Software | Customer Satisfaction | Customer Service | Customer Service Best Practices | Predictive Analytics | Predictive Analytics Software | Predictive Performance Management

WEBCAST - Maximize survey research value with open text responses. If you've limited your surveys to close-ended questions due to the time and expense of reading and manually coding text responses, this session can be your organization's first step toward maximizing the value of your survey data.
Posted: May 4, 2009 | Premiered: February 12, 2009


Topics:  Customer Data Integration | Customer Data Management | Customer Data Management Software | Customer Interaction Services | Customer Satisfaction | Customer Service | Customer Service Best Practices | Surveys

WEBCAST - Please join Jane Hendricks, Product Marketing, and Gregory Crist, Sales Engineer, for this webcast focusing on survey analysis and reporting. See why delivering the right survey research results to the right person at the right time makes all the difference.
Posted: May 4, 2009 | Premiered: February 26, 2009


Topics:  CRM | CRM Analytics | CRM Analytics Software | CRM Best Practices | Customer Data Integration | Customer Data Management | Customer Data Management Software | Customer Service | Customer Service Best Practices | Surveys

WEBCAST - Join us at this live webcast and learn how you can:<ul> <li>Use RFM analysis to quickly rank customers for high-return marketing</li> <li>Use advanced visualization techniques to uncover segments and patterns in your data, and apply these insights to growth, acquisition, and retention planning</li> <li>and more</li></ul>
Posted: May 4, 2009 | Premiered: February 24, 2009


Topics:  CRM | CRM Analytics | CRM Analytics Software | CRM Best Practices | Customer Data Integration | Customer Data Management | Customer Data Management Software | Customer Satisfaction | Customer Service | Customer Service Best Practices

CASE STUDY - Coinstar, a coin conversion company, needed to identify new and profitable locations for their coin conversion machines. They turned to SPSS Inc.'s data integration and analysis capabilities with various demographic and geography-based variables. Read this case study for more details.
Posted: May 4, 2009 | Published: May 4, 2009


Topics:  CRM | CRM Analytics | Customer Data Integration | Customer Data Management | Customer Service | Data Mining | Demographic Profiles

WEBCAST - This free webcast will show you how to use the data you are already capturing through your feedback programs, as well as data generated through online conversations, to help you gain more value from every customer interaction.
Posted: May 4, 2009 | Premiered: March 12, 2009


Topics:  CRM | CRM Analytics | CRM Analytics Software | CRM Best Practices | Customer Data Integration | Customer Data Management | Customer Data Management Software | Customer Interaction Services | Customer Loyalty | Customer Satisfaction | Customer Service | Data Collection | Data Management

CASE STUDY - In this case study, Cablecom recognised the key to tackling churn was to identify the point at which customers become dissatisfied with the service and before they made the decision to switch to an alternative provider.
Posted: May 4, 2009 | Published: May 1, 2009


Topics:  Analytic Applications Software | Business Intelligence | CRM | CRM Analytics | CRM Analytics Software | CRM Best Practices | CRM Services | CRM Software | Customer Data Integration | Customer Data Management

WEBCAST - Learn how top companies successfully deliver research results to customers and decision-makers. If you want to know more about how to leverage all of your research data, how to communicate insights effectively, and how to get researchers and decision-makers engaged in analysis, you'll want to view this webcast.
Posted: May 4, 2009 | Premiered: March 17, 2009


Topics:  CRM Analytics | CRM Analytics Software | CRM Best Practices | Customer Data Integration | Customer Data Management | Customer Data Management Software | Customer Profiles | Data Collection | Data Governance | Data Management | Data Quality | Knowledge Management | Reporting Software | Research and Development | Research Institutes and Consortia | Surveys

PODCAST - Hear this Podcast to discover how you can rapidly synchronize your sales and customer service data with a variety of on-premise and on-demand systems.
Posted: March 4, 2009 | Premiered: March 3, 2009


Topics:  Application Hosting | Application Infrastructure | CRM | CRM Software | Customer Data Integration | Customer Data Management | Customer Data Management Software | Oracle (Product) | Sales | Software Infrastructure

WEBCAST - View this Webcast and complimentary Podcast to discover how you can rapidly synchronize your sales and customer service data with a variety of on-premise and on-demand systems.
Posted: March 4, 2009 | Premiered: March 3, 2009


Topics:  Application Hosting | Application Infrastructure | CRM | CRM Software | Customer Data Integration | Oracle (Product) | Sales | Software Infrastructure

WHITE PAPER - The customer-driven age is upon us and succeeding in this environment requires a new set of goals and a new set of tools. Learn how CRM is the catalyst to transform organizations, empower employees and capitalize on new market opportunities.
Posted: September 19, 2008 | Published: September 19, 2008


Topics:  CRM | Customer Data Integration | Customer Data Management | Customer Data Management Software | Customer Service | Customer Support Software | Data Mining | Data Mining Software | Enterprise

WHITE PAPER - Software as a service (SaaS) integration problems cannot be solved with traditional software and custom coding solutions. Learn how you can quickly integrate SaaS applications with your critical customer data.
Posted: January 25, 2008 | Published: January 18, 2008


Topics:  Application Deployment | Application Integration | Code Management | CRM | CRM Software | Customer Data Integration | ROI | Software as a Service | Software Implementation

WHITE PAPER - Customer Relationship Management (CRM) can bring enormous benefits to companies, but only if users adopt it. Explore user adoption problems and an overview of the newest CRM features designed to drive ease of use and high rates of user adoption.
Posted: September 26, 2007 | Published: September 1, 2007


Topics:  CRM | CRM Software | Customer Data Integration | Customer Data Management | Customer Data Management Software | Customer Support Software | Lead Generation | Oracle (Product) | Sales Force Automation | Sales Order Management | Sales Representatives | Software as a Service

WHITE PAPER - Explore four Customer Relationship Management (CRM) deployment scenarios and how to choose a CRM solution that will best meet your company's needs today and support your business as it grows and evolves.
Posted: September 26, 2007 | Published: September 1, 2007


Topics:  Application Deployment | Application Integration | Business Performance Management | CRM | Customer Data Integration | Customer Data Management | Customer Data Management Software | Oracle (Product) | Sales | Software as a Service | Software Selection