Description
CosmoCom provides an all-IP, universal access contact center system that is the platform of choice for more top tier network service providers worldwide than any other product of its kind. Its flagship product, CosmoCall Universe, is a unified contact center suite that includes ACD, IVR, CTI, predictive dialing, multimedia recording, and administrative tools. Based on patented technology invented by CosmoCom, it is a high capacity, high availability, multi-tenant platform that supports multi-channel contacts including telephone, email, voice mail, and web chat/voice/video/collaboration. Service providers use CosmoCall Universe to offer hosted Contact Center On-Demand services to their clients. CosmoCom also provides premise-based systems for enterprises both directly and through a network of VARs and system integrators, and best-of-breed technology used by OEMs in their own complete contact center and customer relationship management solutions.

CosmoCom customers include BT, Cable & Wireless, Deutsche Telekom, ePLDT, France Telecom, KT, NTT, Japan Telecom, Eagle IP, and VSNL. Headquartered in Melville, New York, CosmoCom has received more than 50 industry awards, and was recently named for the third consecutive year to Deloitte's Long Island Technology Fast 50, a ranking of the region's fastest growing technology companies.

Organization Type: Vendor
Date Founded: 1995

Product Coverage
Below is a list of the key products that CosmoCom, Inc. has listed on Cramsession Research Library: