You install the service agent on each system to be monitored. The agent monitors your event logs and securely sends events to our server. You receive instant notification with customized help on resolving the event. There are no ports to open on your firewall.

Your monitored systems are managed through our web-based management tool. You sign on using any standard web browser, PDA, or phone-based browser and view events that need to be resolved, have been resolved, or need to be ignored.