Making and managing commitments requires a structure to ensure Customer/Performer agreement and the flexibility to negotiate, modify, and change complex agreements. This Customer/Performer agreement simply states that the person making a request takes on the role of Customer while the person(s) doing the work assumes the role of Performer. A business process designed using the Business Interaction Model becomes a series of loops, one main loop and potentially hundreds of sub-process loops, representing interactions between the Customers and Performers involved at different stages of the overall process. With the ActionWorks® Business Interaction Model, process owners are able to assign roles (Customer/Performer) to the participants throughout the entire process.