InQuira is a complete platform for automated web self-service--enabling companies to intelligently interact with their customers for both sales and service requests. According to empirical studies done by User Interface Engineering (UIE), customers are successful in finding what they need on a website just 30-50% of the time, regardless if they are browsing or searching. Such poor online user experiences causes customer dissatisfaction, increased service costs, lost sales, and greater customer churn ? problems InQuira solves by providing a superior search experience based on understanding customer intent. InQuira redefines self-service ? with InQuira, the customer's request is understood, questions are answered directly, and subsequent needs are anticipated and fulfilled.