Customer Tracker? is a Lotus Notes? CRM software solution that automates and accelerates your customer service processes by allowing other Tracker modules electronic access to current customer data, eliminating the need to manually enter customer information already available. Customer Tracker contains up-to-date customer information, issues, and history. This CRM software tool streamlines the entire customer relationship management process, facilitating the assignment of customers or potential clients to any employee for management or monitoring (see Customer Tracker's Roles & Responsibilities in CRM), speeding billing procedures, and tracking customer relationships.