Fact: You're considering an outsourced help desk solution, but something's holding you back. Perhaps your current help desk appears to be running smoothly, and you do not feel there is enough evidence to warrant a change. Or, maybe you are concerned about the alleged repercussions of bringing in an outsourcer to handle your support needs. In either case, there are many "myths" that prevent companies from believing a third-party vendor can provide the help desk solution that best fits their needs.

In order to uncover fact from fiction, let's take a closer look at ten common myths about help desk outsourcing, as well as the truths behind them.