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| Posted: |
12 Oct 2006 |
| Published: |
01 Apr 2005 |
| Format: |
PDF
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| Length: |
15
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| Type: |
White Paper |
| Language: |
English |
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ABSTRACT:
The business of taking care of remote hardware and software has never been bigger. In fact research shows that 47% of IT Spending is going toward total cost of support and maintenance. DB Kay & Associates conducted a market survey to uncover the best practices for deploying Virtual Support Networks. In this white paper you will learn:
- Key Challenges of Delivering Managed Services
- Limitations of standard remote management
- The progression from standard remote management to Virtual Support Networks
- Ten Tips to deploying successful Virtual Support Networks
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AUTHOR:
David Kay
Principal, DB Kay & Associates
David Kay, principal of DB Kay & Associates, has been a leader in applying technology to knowledge-intensive business processes like customer support since 1984. He has been certified by the Help Desk Institute (HDI) as a trainer for Knowledge-Centered Support, and is a frequent speaker and contributor for the Service and Support Professionals Association (SSPA.) Kay holds a patent covering the use of next-generation technology in customer support, and has been recognized as a Customer Service Innovator by the Consortium for Service Innovation.
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BROWSE RELATED RESOURCES:
Customer Support Software | Help Desk Management Services | Host Management | Hosting Services | IT Management Services | Network Security | Remote Network Management |
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View All Resources
sponsored by WebEx Communications, Inc. |
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