While the demand for "always on" service places strain on enterprise IT operations, engineering and help desk staffs, there is a monitoring and management approach that can help. This paper explores best practices that help organizations deliver superior service levels to several hundred up to several thousand BlackBerry users spread across multiple geographies, BlackBerry Enterprise Servers (BES), wireless carriers, and IBM Lotus Domino or Microsoft Exchange mail servers.

A 3-dimensional, collaborative monitoring and management approach is critical to delivering high quality service through:

• User-service-level monitoring that measures every BlackBerry email and application flow
• Continuous mobile transaction testing
• Infrastructure, BlackBerry Enterprise Server (BES), and BlackBerry Application Mobile Data System (MDS) monitoring

Read more about the benefits this approach can provide.