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MCSE, CCNA, CCNP, Security+, Network+, A+ Certification
ON DEMAND WEBCAST!
IT Leadership Strategy: How to Provide World-Class Help Desk Support
sponsored by Citrix Online
Premiered:  Available On Demand
Format:  Multimedia
Type:  Webcast
Language:  English




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ABSTRACT:
Do you have the power to resolve technical issues with one call every time? Redefine the IT experience by providing IT administrators and end users with the tools they need. This webcast provides an overview of how to improve help desk support:

  • Collaborate: Bring the entire support team within reach
  • Monitor Quality: Exceed your users' expectations
  • Gain Administrative Control: Quickly fix PCs without interrupting the session

Watch this Webcast to get a under-the-hood look at how remote support technologies enables the IT organization to be the engine that keeps your end users productive and your company running. Learn how to deploy remote access technology that will relieve the pressures on IT administrators managing Help Desk support.


Speaker

Citrix Online



BROWSE RELATED WEBCASTS
Change Management | Configuration Management | Desktop Management | Fault Tolerance | Help Desk Management | Help Desk Management Services | Help Desk Software | High Availability | ITIL | Security Threats

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