With just a few clicks, IT administrators can see what end users see, and vice versa. Support staff can chat with end users in real time, guide them through a product demo, "push" a Web page or file transfer, or even take permission-based control of the end-user's mouse and keyboard to show how to resolve a problem. Watch this Webcast to learn how a variety of companies are exceeding technology user's expectations.

Low help desk satisfaction levels can negatively affect overall IT perception, potentially making it more difficult for IT departments to justify budgets and get projects approved.