Today, information technology (IT) is becoming more externally focused and more accountable for supporting business needs. Although IT departments support many functions such as CRM, ERP and Human Resources, surprisingly the management of the IT department itself has escaped a systematic approach.

Learn about two proactive competencies that are key to supporting IT departments: the ability to view IT data through a business lens and the ability to predict future business needs. Discover how you can evaluate and deploy IT resources to meet those needs as well as:

• Drive cost reduction.
• Achieve better resource allocation.
• Strengthen disaster recovery and risk assessment.
• Establish effective business intelligence (BI).