Enterprise content management (ECM) exists as a major technology category because of the pervasive need to manage unstructured information - documents, scanned images, rich media, Web content, corporate records, emails, and other content. Investment in ECM remains a platform and software infrastructure priority, with 8% of respondents to Forrester's Business Technographics® September 2006 North American And European Enterprise Software Survey identifying plans to make new purchases and another 37% planning on upgrades.