The Service & Support Professionals Association (SSPA) recently conducted an exhaustive study on retaining technical talent in service and support organizations. This comprehensive report defines the keys to hiring, training, engaging and retaining the best possible service and support staff.

Download the "Best Practices for Retaining TopTechnical Talent", research report to discover expert recommendations for the most effective way to accomplish this goal.

Read the SSPA Research Report to learn:

• How to create an effective "Top Technical Talent Program"
• Best practices for reporting, training and performance reviews
• How to balance program activities with job duties
• The benefits of offering rewards and career-path opportunities