Increasingly, IT departments are regarded as service providers to end users. Thus, IT departments must manage their hardware and software assets with the objective of providing efficient customer service to all constituents. Service provision requires that IT identify specific sets of services (such as in a service catalog), identify the assets required to deliver the services, authorize users to access the services, and establish processes and best practices for service delivery on an ongoing basis.

In this white paper by IDC you will learn more about key issues surrounding configuration management and compliance. These issues center on the IT department's need to:

• Lower costs
• Increase management flexibility and control
• Increase responsiveness to business needs and requirements

IT organizations need software solutions that can address the need to effectively manage and control changes to configuration settings. Download this white paper to learn more.