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Improving Customer Service in SMBs through Collaborative Tools
sponsored by Cisco Systems, Inc.
Posted:  22 Feb 2008
Published:  01 Jan 2007
Format:  HTML
Length:  2  Page(s)
Type:  White Paper
Language:  English

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ABSTRACT:

Getting a business team to work together no longer depends on occupying conference rooms, much less on managers leading huddles or shift briefings. With an Internet Protocol (IP) network, employee collaboration happens anywhere and everywhere. And when it happens, there are big benefits.

"By improving collaboration, you make decisions faster, you have faster go-to-market time, and you provide better customer service by responding more quickly and efficiently," says Brent Kelly, senior analyst and partner of Wainhouse Research, a market research firm specializing in unified communications and rich media conferencing.
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BROWSE RELATED RESOURCES:

Collaboration | Customer Service | Internet Protocol | Market Research | SMBs
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