End-to-end performance management and flexible provisioning is at the heart of premium service offerings. With its strong position in the Business Service Management space, CA provides the solutions for service providers to manage VPNs proactively for consistent SLA compliance. MPLS VPNs, combined with QoS, give service providers a competitive advantage by managing both classes of service and applications. Information exchange with Operational Support Systems accurately keeps up with customer network changes and additions.

CA has experience in scaling the eHealth® Suite to meet the demands of large service provider networks. CA's extensive reporting capability has proven its value in satisfying customer demands for visibility into their service metrics and in documenting compliance to SLAs and service performance, most evident with the Business Service Console.