| Posted: |
12 Mar 2008 |
| Published: |
01 Jul 2007 |
| Format: |
PDF
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| Length: |
2
Page(s) |
| Type: |
Case Study |
| Language: |
English |
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ABSTRACT:
The implementation of Resolution Accelerator was accomplished in less than three months and began providing immediate benefits in terms of reducing exception load and tracking exception volume.
Resolution Accelerator enabled the team to incorporate logic into the system that routed certain types of exceptions to specific groups. This additional capability resulted in a dramatic reduction in the time it took to resolve each exception. For example, if the exception was system related, the exception was routed to the IT resolution group. The process was more effective as well as more efficient.
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BROWSE RELATED RESOURCES:
Call Centers | CRM | Customer Satisfaction |
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