Sterling Commerce provides a complete suite of applications geared to solving a service provider's customer-centric initiatives--Sterling Multi-Channel Selling. In addition, Sterling Multi-Channel Fulfillment focuses on more traditional supply chain and procurement challenges commonly found in the industry.

Sterling Commerce solutions are built with an SOA infrastructure, benefiting from industry standard J2EE technology providers such as BEA, IBM, and Oracle. Over 850 APIs allow Sterling Commerce to work seamlessly in your existing system's infrastructure--bridging the selling and fulfillment process gaps between capture and customer-facing systems and network OSS solutions. They provide an intuitive user interface to configure end-to-end order processes for the execution of sales orders, installation and network work orders, returns and procurement orders, all in a single platform.