Most IT organizations use tools that automate application performance, business services and help automate the data center but quite often they are disconnected, making communication and problem solving difficult. What you have are different business and IT people with their own tools to automate their own tasks with walls that separate them. In this webcast, discover how to keep the applications available and performing well, align IT operational activities so that they support business services more efficiently and automate provisioning and change control to always allocate resources according to business needs.

In this webcast, learn about the new "must haves" for application managers which include:

• Using effective and usable triage and diagnosis capabilities to solve application service problems quickly
• Defining reusable workflows
• Prioritizing activities according to business goals
• Utilize automation to maintain staff levels as new applications and services are deployed
• Presenting results in usable format for the next workflow person or tool