|
|
 |
| Posted: |
03 Apr 2008 |
| Published: |
01 Apr 2008 |
| Format: |
PDF
|
| Length: |
4
Page(s) |
| Type: |
White Paper |
| Language: |
English |
|
ABSTRACT:
Speech analytics gives organization the ability tap into existing recorded customer interactions to gain actionable intelligence for improving business performance. Because customer interactions are rich source of customer concerns and sentiments, speech analytics enables organizations to mine them for particular phrases, essentially creating "focus groups on demand".
This technology is a speech to text transcription that is powered by a large-vocabulary conversational speech recognition engine (also known as LVCSR). However, just transcribing conversation is not enough. Effective speech analytics solution also feature data-mining algorithms that add intelligence to the way in which they index calls.
|
 |
AUTHOR:
Diegno Lomanto
Analytics Solution Marketing Manager, Varient Witness Actionable Solution
|
|
|
|
BROWSE RELATED RESOURCES:
Contact Center Management | Contact Centers | Customer Experience | Enterprise | Training |
|
View All Resources
sponsored by Verint Witness Actionable Solutions |
 |
|
|
|
Cramsession Research Library Copyright © 1998-2008 Bitpipe, Inc. All Rights Reserved. Designated trademarks and brands are the property of their respective owners. TechTarget · 117 Kendrick St · Needham, MA · 02494
Use of this web site constitutes acceptance of the Bitpipe Terms and Conditions and Privacy Policy. cramsession@bitpipe.com
|
