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| Posted: |
24 Apr 2008 |
| Published: |
01 Apr 2008 |
| Format: |
PDF
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| Length: |
8
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| Type: |
White Paper |
| Language: |
English |
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ABSTRACT:
How companies negotiate, create and manage their service-level agreements (SLAs) is undergoing rapid changes. No longer does content to measure IT performance simply note such factors such as whether a site is up or down; they now monitor key business processes throughout the enterprise that have a real impact on revenues and profits. These leaders view SLAs and service-level management as a critical step leading toward true alignment among IT groups, external service providers and business management. Topics of this white paper include: why internal and third-party SLAs are here to stay, business benefits of well defined SLAs, how SLAs are changing as IT moves toward service-enabled environments, managing applications with SLAs and the need for transparent and objective reports.
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BROWSE RELATED RESOURCES:
Application Monitoring | Application Monitoring Software | Application Performance Management | Application Performance Management Software | Help Desk Management | Predictive Analytics | Service Level Management | Web Applications Management |
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View All Resources
sponsored by Gomez |
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