Why is it that business and IT teams always seem to be at odds with one another? In this IBM white paper, Macehiter Ward-Dutton, specialists in IT business alignment, give a step-by-step explanation of how to make long-term improvements in the relationship between business and IT.

The white paper also explains how to shift an IT department from a project-based, reactive structure to a holistic, service-oriented architecture. With a holistic approach, the business side can better understand the value of exceptional IT service delivery in language they can relate to. Read the white paper today.