When business processes are interrupted, exceptions are created, diverting the business transaction into offline handling. Exceptions result in indirect costs, lost revenue, dissatisfied customers and lost agility. Yet, current tools and approaches for addressing business exceptions are often incomplete and can not offer the required end-to-end visibility over heterogeneous environments, applications and systems.

This white paper discusses best practices for effective exception management. Gain insight into how and why exceptions occur and the impact they have on the business. Discover the high costs of managing exceptions within the financial services market. Learn about current approaches to exception management, their limitations and emerging exception management technology. Explore how to achieve comprehensive exception management that better manages risk, responds to rapidly changing business needs, and manages compliance requirements.