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Streamlining an Inefficient and Complex Sales Process to Improve Performance and Customer Satisfaction
sponsored by ACCESS COMMERCE
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Posted:
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13 May 2008
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Published:
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01 Jan 2007
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Format:
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PDF
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Length:
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2
Page(s)
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Type:
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Case Study
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Language:
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English
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ABSTRACT:
PCM implemented Cameleon for their direct sales team, distributors and sales administration staff as a common solution to research and select products from an electronic catalog, to configure complex pumps, to generate accurate quotes and to automate the conversion of quotes to orders. When an order is placed, Cameleon dynamically generates the bills-of-material and routings needed to begin production. Cameleon is integrated with PCM's enterprise systems to eliminate data entry errors and reduce order-to-manufacturing cycle times.
Cameleon provides a centralized repository that contains all the information PCM needs to sell complex, customized solutions, including configuration models, pricing rules and engineering data. This repository is easily updated so that changes can be quickly communicated throughout the sales organization. PCM uses Cameleon in both connected and mobile environments. This provides the sales team, wherever they are located, with access to information they need to answer customer questions or to quickly update their proposals.
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BROWSE RELATED
RESOURCES
Customer Satisfaction | Electronic Catalog Management
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View All Resources
sponsored by ACCESS COMMERCE
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