As BPM (a) moves from intra- to inter-departmental in the way it's used, and (b) is viewed as much more than just a way to achieve greater automation and efficiency, it is becoming more commonly viewed as strategic business process improvement. It is no longer simple process "management" but rather an ongoing process of refinement that has benefits (and repercussions) across the enterprise. And that means that CIOs may need to move beyond a "general manager" mindset and re-fashion themselves more as change agents, with insight and expertise about as many lines of business, departments, and processes as possible.