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No-touch' Flow-Through Provisioning Solution for Wireless Service Providers
sponsored by Alcatel-Lucent
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Posted:
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05 Jun 2008
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Published:
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10 Apr 2007
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Format:
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PDF
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Length:
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12
Page(s)
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Type:
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Product Literature
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Language:
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English
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ABSTRACT:
Using traditional approaches to service fulfillment -- either manual or centralized at an element management system (EMS) level, a service provider cannot keep pace with the demands of the rapidly evolving networks, services, and subscribers. Manual and/or EMS-level service provisioning, in particular, is slow, complicated, and error-prone, forming a significant barrier to subscriber and revenue growth, customer satisfaction and retention. To meet the challenge, Alcatel-Lucent offered the Vital™ Wireless Service Activation Manager (SAM) based solution as an integral part of the operators billing and customer care system. Forming a team of architects, developers, system testers, integrators, and program managers from its global Alcatel-Lucent Services organization, Alcatel-Lucent rolled out and integrated the offered solution with multi-vendor network elements while working constantly with a divergent group of network equipment vendors (NEV) and system integrators.
This paper describes Alcatel-Lucent's provisioning solution (SAM) and the professional services, which have been instrumental in expanding the solution to cater to the multi-vendor network expansion undertaken by the operator, thereby improving its ‘time to revenue'.
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Authors
Mukesh G. Mirchandani
Managing Principal
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Alcatel-Lucent
Mukesh G. Mirchandani is the Managing Principal, Professional Services Division for Asia Pacific. Mukesh has over 20 years of IT and telecom experience covering a broad range of technologies and solutions including Switching, IMS Applications, IPTV and OSS/BSS. He has a wide range of experience in areas including program management, business development, consulting, software development, systems integration and vendor management and brings proven record of delivering complex software solutions to customers globally. His international work experience includes assignments in Asia/Pacific, the Middle East (Saudi Arabia) and the US.
Prashant Sharma
Business Development Consultant
,
Alcatel-Lucent
Prashant Sharma is a business development consultant -- OSS/BSS/SI Practice, Professional Services for Asia Pacific. Prashant has over 10 years of experience covering broad range of OSS/BSS solutions, which include architecting multi-vendor fulfillment, assurance and billing solutions. He has a wide range of experience in areas including program management, business development, consulting, system integration and vendor management. He was a key member of the team that architected, deployed and integrated the provisioning solution that this white paper documents.
Deepak N. Gupta
Senior Technical Consultant
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Alcatel-Lucent
Deepak N. Gupta is a senior technical consultant -- OSS/BSS/SI, Professional Services for Asia Pacific. He has over 15 years of experience in the government, enterprise and service provider environments. His breadth of knowledge includes architecting and developing complex distributed software systems. He has designed, implemented and integrated OSS systems in the telecommunication technology domain over multi-vendor network elements and is a strong advocate of the Service-Oriented Architecture (SOA). His depth of knowledge covers service fulfillment and IP address management. He was a key member of the team that architected, deployed and integrated the provisioning solution that this white paper documents.
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BROWSE RELATED
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Customer Satisfaction | Order Management Systems | Wireless Service Providers
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sponsored by Alcatel-Lucent
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