Service Operations Modeling is a technique to characterize the operations of communication services and to establish a series of measurable and important indicators which span the entire lifespan of a service. This interview includes service definition and creation all the way to retirement, also covering daily operations of high volume services. Steve explains this in this series, and how it is being used with providers to launch services and applications better and faster, and how it helps reduced long term issues in care and operations costs. Fixed and mobile cases are explored.

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