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ON DEMAND WEBCAST!
Implementing ITIL with HP Blueprint for Service Manager 7
sponsored by Hewlett-Packard Company
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English
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ABSTRACT:
ITIL contains best practices for service management excellence, but doesn't provide a roadmap for implementation. HP Blueprint for Service Manager 7 delivers the missing piece. Combining ITIL based IT processes with HP experience, HP Blueprint for Service Manager 7 helps align your implementation with "best practice" service management processes:
- Improve processes with ITIL standards applied across operations
- Enable industry and regulatory compliance
- Accelerate time to value from service desk processes and technology implementations
- Mitigate operational risk
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Speakers
Evelyn Hubbert
Senior Analyst, Forrester Research
Evelyn, who is with Forrester, is the Operations Lead Expertise Practice Principal for America's BTO practice, to include ITSM, Service Driven Operations, and Change and Configuration. She has over 26 years of experience in Information Technology and Management Consulting in various industries including the Government, Telecom, Manufacturing and Financial.
Nancy Dockins
Senior Solution Architect, Consulting & Integration, Hewlett-Packard Company
Nancy Dockins is a Senior Solution Architect/IT Strategy Consultant in HP Services Consulting and Integration's Business Technology Optimization Practice specializing in Service Management Solutions. In her role, she is responsible for working with many leading Fortune 500 and US Government clients in establishing the strategy, business case, architecture and implementation of transformational service management programs and solutions.
Dan Rueckert
WW Service Mgmt. / Security & Risk Mgmt. Practices, Consulting & Integration, Hewlett-Packard Company
Dan Rueckert is responsible for the Solution Portfolio, IP Factory, Alliance Partnerships and Go-to-Market for Service Management ITIL(R) and Security and Risk services within global consulting and integration for HP.
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BROWSE RELATED
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Business Intelligence | Enterprise Systems | IT Management | ITIL
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sponsored by Hewlett-Packard Company
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