ITM brings together all State revenue collection processes, including those performed by the Federal Government, and collections on behalf of municipalities. ITM provides a complete view of the tax obligation and payments of a corporate or individual taxpayer.

Multi-channel, mass customizable communication is an important part of ITM. It improves DOR staff productivity, and provides convenience and facilitated awareness to the taxpayer. A proper communications management system eliminates data quality problems, offers comprehensive compliance analysis, and reduces DOR operating costs.