For companies today, success comes down to the performance of their business processes, but this requires a balancing act. These processes must perform optimally while also adapting to ever changing quality of service and cost objectives. For more and more companies the secret to this balancing act is a combination of business process management and service oriented architecture. In this program, Gartner research Vice President, Greta James, discusses how an integrated BPM and SOA approach can accelerate process improvement and facilitate business innovation and agility. Then, IBM lead business process management strategist, Enzo Greco, breaks down the key steps to implementing business process management enabled by a service oriented solution, and more importantly, how this can align your business and IT operations.