This document provides decision makers the information they need to evaluate, plan, and perform an upgrade to the SAP ERP 6.0 application. It also introduces the tools and services SAP offers its customers during the transition to this new enterprise software. Through extensive experience with customer upgrades, SAP has learned how important it is to safeguard production systems for your mission-critical activities � which is why SAP ERP 6.0 strongly supports system requirements for stability and availability while at the same time offering the high degree of adaptability and flexibility you need for business process innovation.