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Service Delivery Innovation: Creating Client Value and Enhancing Profitability
sponsored by SAP America Inc
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Posted:
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06 Aug 2008
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Published:
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01 Jan 2007
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Format:
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PDF
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Length:
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16
Page(s)
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Type:
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White Paper
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Language:
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English
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ABSTRACT:
To succeed in the professional services industry, your firm must continually improve its service delivery methods. Read how you can increase client value and lower costs through implementing more efficient resourcing and partnering processes and cocreating value with your clients.
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Authors
Ross Dawson
CEO
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Advanced Human Technologies
Ross Dawson, CEO of Advanced Human Technologies, is the author of the books Developing Knowledge-Based Client Relationships and Living Networks: Leading Your Company, Customers, and Partners in the Hyper-Connected Economy.
Matthew Horenkamp
Industry Principal
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SAP America Inc.
Matthew Horenkamp, Industry Principal, Professional Services, SAP America Inc., has over 12 years of experience in software, consulting, and high-tech organizations. During this time, he has defined and delivered value-added business solutions for consult ing, IT services, outsourcing, legal, and staffing firms. Mr. Horenkamp holds an MBA from Georgetown University and a BA in international business from Gettysburg College.
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BROWSE RELATED
RESOURCES
Business Intelligence | Globalization | Outsourcing | Professional Services Industries | SOA | Software as a Service
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View All Resources
sponsored by SAP America Inc
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