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ITIL sponsored by Hewlett-Packard Company
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 | | | The Truth About Outsourcing Help Desk
There are many "myths" that prevent companies from believing a third-party vendor can provide the help desk solution that best fits their needs. In order to uncover fact from fiction, let's take a closer look at ten common myths about hel...
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These are reports on ITIL published by Hewlett-Packard Company. The links under MORE GENERAL and SUBCATEGORIES take you to all published reports on that topic. |  |
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The Forrester Wave: Service Desk Management Tools, Q2 2008
 
ANALYST REPORT: Posted: April 25, 2008 | Published: April 7, 2008
This Forrester research brief reviews the strengths and weaknesses of top service desk management tool vendors like HP, CA, IBM, and BMC.
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The Emerging IT Shift towards Business Service Automation
WHITE PAPER: Posted: April 25, 2008 | Published: November 1, 2007
This IDC white paper highlights the benefits of IT business service automation (BSA) and how it's driving business initiatives such as compliance management, lower operation costs and higher business service availability.
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Podcast: Turbo boosting ITIL with Business Analysis Part 2: Driving Alignment with the Business Analysis Center of Excellence
PODCAST: Posted: April 24, 2008 | Premiered: April 24, 2008
This podcast will teach you how to establish a Business Analysis Center of Excellence (BACOE) to drive alignment through all levels of your organization.
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Turbo boosting ITIL with Business Analysis Part 2: Driving Alignment with the Business Analysis Center of Excellence
WEBCAST: Posted: April 16, 2008 | When: April 25, 2008
This webcast will teach you how to establish a Business Analysis Center of Excellence (BACOE) to drive alignment through all levels of your organization.
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Turbo boosting ITIL with Business Analysis Part 1: The Requirements Alignment Axis Podcast
PODCAST: Posted: April 15, 2008 | Premiered: April 15, 2008
Learn how to implement a best practices strategy that achieves the greatest utilization of IT Services for better business outcomes.
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Turbo boosting ITIL with Business Analysis Part 1: The Requirements Alignment Axis
WEBCAST: Posted: April 15, 2008 | When: April 15, 2008
Learn how to implement a best practices strategy that achieves the greatest utilization of IT Services for better business outcomes.
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Improving IT Service Support through ITIL
WHITE PAPER: Posted: February 27, 2008 | Published: December 1, 2007
This white paper explores the diverse benefits associated with ITIL. Learn how to integrate data by providing a comprehensive cross-tier representation for IT services.
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HP Key Strategies for Successful Customer CMDB Implementations
WHITE PAPER: Posted: February 27, 2008 | Published: September 1, 2007
HP Universal CMDB software provides enterprises with the foundation necessary to succeed in a wide variety of service management initiatives.
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Top 5 Reasons ITIL Implementations Fail
WHITE PAPER: Posted: August 8, 2007 | Published: January 1, 2007
ITIL is intended to serve as a roadmap for process improvement for IT regarding service provisioning, support and management. However many organizations have failed to implement ITIL effectively. Learn why and how automating ITIL processes can help.
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Change Control Release Management Solution Builder
SOFTWARE DEMO: Posted: June 13, 2007 | Published: June 13, 2007
Constantly changing business needs leads to constant changes to an organization's IT environment. Read this paper to learn how to build business-centric change, control and release management processes in your business
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ITIL Best Practices for IT and Business Alignment
WHITE PAPER: Posted: March 16, 2007 | Published: January 1, 2005
ITIL provides frameworks for both the organization of ITSM and a cohesive set of best practices. Read this paper to learn how your organization can improve service support, reduce complexity and overcome limited budgets and increased customer demands.
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MORE GENERAL: 