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IT Service Management sponsored by Hewlett-Packard Company
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 | | | Automation: Key to Business Service Improvement
The most mature IT organizations are those that strive to bring new levels of intelligent automation to their data centers, offloading as many support tasks possible in order to enable their staff to focus on what really matters.
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These are reports on IT Service Management published by Hewlett-Packard Company. The links under MORE GENERAL and SUBCATEGORIES take you to all published reports on that topic. |  |
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IDC: The Emerging IT Shift toward Business Service Configuration Management WP
 
PRODUCT LITERATURE: Posted: June 27, 2007 | Published: June 1, 2007
Service configuration management allows organizations to closely align with business objectives such as compliance, security and cost reductions. Learn how your organization can analyze its configuration management processes to improve service delivery.
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Top 5 Reasons ITIL Implementations Fail
WHITE PAPER: Posted: August 8, 2007 | Published: January 1, 2007
ITIL is intended to serve as a roadmap for process improvement for IT regarding service provisioning, support and management. However many organizations have failed to implement ITIL effectively. Learn why and how automating ITIL processes can help.
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Knowledge Centered Support: A Best Practice-based Approach to Knowledge Management
WHITE PAPER: Posted: June 21, 2007 | Published: June 1, 2007
Without effective knowledge management it can be difficult for support teams to serve internal and external customers. Read this paper to learn how knowledge centered support can capture, organize and utilize its support information in your business.
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From Silos to Services: Using CMDB Federation to Enable an ITIL Version 3 Configuration Management System
WHITE PAPER: Posted: June 18, 2008 | Published: May 1, 2008
This white paper outlines the new concept of a CMDB or Configuration Management System and the best ways to federate with existing data repositories.
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IT Best Practices and Business Alignment
WHITE PAPER: Posted: June 18, 2008 | Published: April 1, 2008
Explore HP's integrated ITIL-based service lifecycle approach for operations management in this new Enterprise Management Associates (EMA) white paper.
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Realizing ITIL V3: Top Technologies to Drive Value
WHITE PAPER: Posted: June 18, 2008 | Published: November 1, 2007
Interested in ITIL v3 but not sure how to start? ITIL v3 best practices define how IT can better organize itself to understand and meet business needs, from strategy to operations and ongoing improvement.
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MORE GENERAL: 