ANALYST REPORT - This Forrester research brief reviews the strengths and weaknesses of top service desk management tool vendors like HP, CA, IBM, and BMC.
Posted: April 25, 2008 | Published: April 7, 2008


Topics:  Change Management | Help Desk Software | ITIL | Service Desk Management | Vendors

PODCAST - This podcast will teach you how to establish a Business Analysis Center of Excellence (BACOE) to drive alignment through all levels of your organization.
Posted: April 24, 2008 | Premiered: April 24, 2008


Topics:  Enterprise | ITIL

PODCAST - Learn how to implement a best practices strategy that achieves the greatest utilization of IT Services for better business outcomes.
Posted: April 15, 2008 | Premiered: April 15, 2008


Topics:  IT Best Practices | ITIL

SOFTWARE DEMO - Constantly changing business needs leads to constant changes to an organization's IT environment. Read this paper to learn how to build business-centric change, control and release management processes in your business
Posted: June 13, 2007 | Published: June 13, 2007


Topics:  Change Management | CMDB | ITIL | Network Configuration Management | Network Performance Management Software

WEBCAST - This webcast will teach you how to establish a Business Analysis Center of Excellence (BACOE) to drive alignment through all levels of your organization.
Posted: April 16, 2008 | Premiered: April 25, 2008


Topics:  Enterprise | ITIL

WEBCAST - HP Blueprint for Service Manager 7 delivers the missing piece. Combining ITIL based IT processes with HP experience, HP Blueprint for Service Manager 7 helps align your implementation with "best practice" service management processes.
Posted: July 15, 2008 | Premieres: August 7, 2008


Topics:  Business Intelligence | Enterprise Systems | IT Management | ITIL

WEBCAST - Learn how to implement a best practices strategy that achieves the greatest utilization of IT Services for better business outcomes.
Posted: April 15, 2008 | Premiered: April 15, 2008


Topics:  IT Best Practices | ITIL

WHITE PAPER - This white paper discusses what IT organizations should consider when creating a short list for ITIL and CMDB products, and implementing change, compliance or configuration management processes.
Posted: August 8, 2007 | Published: February 1, 2007


Topics:  Change Management | IT Service Management | ITIL | Software Configuration Management | Software Infrastructure

WHITE PAPER - This IDC white paper highlights the benefits of IT business service automation (BSA) and how it is driving business initiatives such as compliance management, lower operation costs and higher business service availability.
Posted: April 25, 2008 | Published: November 1, 2007


Topics:  Application Performance Management Software | Availability | Business Processes | Compliance Management Software | ITIL | Systems Management

WHITE PAPER - To meet the increasing pressures of high availability and performance requirements, many IT groups are adopting IT Service Management ITSM, and change and configuration management CCM strategies. This paper lays out successful approaches.
Posted: February 27, 2008 | Published: September 1, 2007


Topics:  Change Management | CMDB | Configuration Management | Disaster Recovery | ESB | IT Service Management | ITIL | Network Management | Software Maintenance

WHITE PAPER - By using a federated approach to a Configuration Management System, IT organizations can dynamically access information across teams and tools, resulting in faster, better, business-aware decisions that improve business service quality and cost.
Posted: June 18, 2008 | Published: May 1, 2008


Topics:  Data Center Management | IT Service Management | ITIL | SOA | Software Configuration Management | Software Infrastructure

WHITE PAPER - This white paper discusses the benefits associated with ITIL. Discover how ITIL can be used to integrate data to provide a comprehensive cross-tier representation for IT services.
Posted: February 27, 2008 | Published: December 1, 2007


Topics:  Application Life-Cycle Management | Application Performance Management | Application Performance Management Software | Change Management | IT Infrastructure | IT Services | ITIL | Security Management | Software Testing | Software Upgrades

WHITE PAPER - Interested in ITIL v3 but not sure how to start? ITIL v3 best practices define how IT can better organize itself to understand and meet business needs, from strategy to operations and ongoing improvement.
Posted: June 18, 2008 | Published: November 1, 2007


Topics:  Application Performance Management | Business Process Management Software | Business Service Management Software | IT Service Management | ITIL | Systems Management

WHITE PAPER - This paper examines service lifecycle management SLcM and the ITIL v3 principles on which it is based. It shows how SLcM provides the framework for organizations to optimize business outcomes and facilitates continual service improvement.
Posted: June 18, 2008 | Published: November 1, 2007


Topics:  Business Process Automation Software | Business Process Management | Change Management | ITIL | Knowledge Management | Regulatory Compliance | Systems Management

WHITE PAPER - ITIL is intended to serve as a roadmap for process improvement for IT regarding service provisioning, support and management. However many organizations have failed to implement ITIL effectively. Learn why and how automating ITIL processes can help.
Posted: August 8, 2007 | Published: January 1, 2007


Topics:  Business Process Automation | CMDB | IT Service Management | ITIL | Service Level Management