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Help Desk Software sponsored by SupportSoft, Inc.


		Increase First Contact Resolution: The Key to Superior Support John Ragsdale, VP of Research for SSPA makes a business case for improving first contact resolution and explain how it links to significantly reduced operating costs and increased customer loyalty.	sponsored by Citrix Online - GotoAssist


Reports on Help Desk Software published by SupportSoft, Inc.

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	SupportSoft's Knowledge Center Suite Automates Self-Service for 25,000 Cox Employees sponsored by SupportSoft, Inc. PRESS RELEASE - SupportSoft, Inc. today announced the successful deployment of SupportSoft's Knowledge Center Suite™ within Cox Communications, a Fortune 500 and leading cable communications company. Posted: November 9, 2003 \| Published: November 1, 2003 Topics: Customer Support Software \| Help Desk Software \| Knowledge Management

	Comcast Improves Real-Time Customer Service with New SupportSoft LiveAssist Solution sponsored by SupportSoft, Inc. PRESS RELEASE - SupportSoft, Inc. and Comcast announced today that Comcast High-Speed Internet has deployed SupportSoft's new LiveAssist™ solution to provide faster, high quality broadband customer service through enhanced online chat and Web push functionality. Posted: November 9, 2003 \| Published: November 1, 2003 Topics: Call Center Software \| Customer Service \| Customer Support Software \| Help Desk Software \| Internet Chat


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