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Customer Satisfaction sponsored by Touchtone Corporation
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These are reports on Customer Satisfaction published by Touchtone Corporation. The links under MORE GENERAL and SUBCATEGORIES take you to all published reports on that topic. |  |
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The CRM Value Proposition
 
WHITE PAPER: Posted: May 16, 2008 | Published: May 1, 2008
Why should a company implement a CRM application when it already has contact management software? This paper examines the advantages of a CRM system over simple Contact management, and shows how CRM can contribute to a company's profitability.
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The Case for Customer Relationship Management (CRM) on IBM System i, iSeries or AS/400
WHITE PAPER: Posted: May 1, 2008 | Published: May 1, 2008
This paper examines the options you have when picking a CRM application. It discusses the different options -- hosted or Software-as-a-Service, or an in-house, Windows-based solution. It pays particular attention to IBM business application users.
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MORE GENERAL: 
