CASE STUDY - In this case study learn how General Mills, uses the mySAP Product Lifecycle Management (mySAP PLM) application to manage the intellectual property of its brands, including specifications for ingredients, packaging materials, and finished products.
Posted: September 18, 2008 | Published: September 18, 2008


Topics:  Customer Satisfaction | Data Management | PLM | Quality Control | SAP (Product) | Testing | User Experience

WHITE PAPER - Your company's ability to meet changing customer requirements and drive revenue growth in a continually changing environment is essential. This whitepaper examines the related issues of growth and flexibility from a number of perspectives.
Posted: August 6, 2008 | Published: August 1, 2007


Topics:  Change Management | Competition | CRM | CRM Software | Customer Satisfaction | Investments | Market Trends | Revenue Projections | Sales | SMBs

WHITE PAPER - Information technology is ubiquitous in organizations, but what distinguishes top-notch IT from merely adequate IT? Read this article written by the Economist, to learn how leading companies enable IT to perform optimally.
Posted: January 31, 2008 | Published: February 1, 2007


Topics:  Customer Satisfaction | Investments | IT Infrastructure | Six Sigma

WHITE PAPER - Read this white paper to discover the top 10 reasons why customers choose SAP for their business transformation.
Posted: February 1, 2008 | Published: January 1, 2006


Topics:  Customer Loyalty | Customer Satisfaction | Customers | Enterprise Applications | Leadership

WHITE PAPER - Anticipating customer needs is a better predictor of success than just responding to what customers say they want. Read this white paper to learn how you can create a unique customer experience by anticipating customers' lifestyle needs and demands.
Posted: March 24, 2008 | Published: August 1, 2007


Topics:  Business Intelligence | Business Intelligence Software | CRM Analytics | Customer Data Management | Customer Satisfaction | Market Research | Product Management | Retail Trade Industry | Sales

WHITE PAPER - The amount of customer information available grows every day. Learn why it is critical for you to analyze and understand customer information in order to draw meaningful conclusions about consumer lifestyles, buying habits and shopping behaviors.
Posted: March 24, 2008 | Published: August 1, 2007


Topics:  Business Intelligence | Business Intelligence Software | CRM Analytics | Customer Data Management | Customer Satisfaction | Product Management | Retail Trade Industry | Sales | SAP (Product)

WHITE PAPER - Find out how leading companies are designing their sales and operations planning (S&OP) processes to continuously monitor and meet customer demand.
Posted: March 24, 2008 | Published: March 1, 2007


Topics:  Customer Satisfaction | Customer Service | Sales

WHITE PAPER - Delivering customer value requires continuing attention and focus if a company is to prosper into the next generation. Learn three essential steps from IDC that companies need to take to sharpen the value proposition they offer to their customers.
Posted: February 2, 2008 | Published: July 1, 2007


Topics:  CRM | CRM Software | Customer Profiles | Customer Satisfaction | Sales | Sales and Marketing Software | SMBs | User Experience

WHITE PAPER - Business intelligence (BI) allows organizations to better understand, analyze, and even predict what's occurring in their company.
Posted: June 9, 2008 | Published: June 1, 2008


Topics:  Business Intelligence | Business Metrics | Customer Satisfaction | Dashboards | Key Performance Indicators | OLAP

WHITE PAPER - Banks, utilities, retailers, and the like are taking advantage of incoming calls and Web visits to make offers to existing customers. In this paper learn how with real-time offer management applications, can help leverage customer information.
Posted: September 16, 2008 | Published: September 16, 2008


Topics:  Call Center Management | Change Management | Cost Benefit Analysis | Customer Satisfaction | Data Management | Real Time Operating Systems | SAP (Product)

WHITE PAPER - This paper-one of four function-specific papers-is based on the IT responses and follow-up interviews with technology executives who participated in the 2008 Economist Intelligence Unit operational excellence survey sponsored by SAP.
Posted: September 16, 2008 | Published: September 16, 2008


Topics:  Business Intelligence | Customer Satisfaction | Financial Management | Inventory Management | Marketing | Operational Support Systems | Sales | SAP (Product)

WHITE PAPER - This report focuses on supply chain transformation intentions of companies in the high-tech sector. The high tech industry for the purpose of this paper includes computer equipment, consumer electronics, high technology, and telecommunication equipment.
Posted: September 18, 2008 | Published: September 18, 2008


Topics:  B2B | Consumer Electronics Equipment | CRM | Customer Satisfaction | ERP | Inventory Management | Performance Testing | Supply Chain Management | Telecommunications Systems | Warehouse Management

WHITE PAPER - Read this whitepaper to learn the four steps to uncovering hidden value in a midsize manufacturing company. This simple but disciplined sequence of priorities starts with protecting your existing business.
Posted: September 18, 2008 | Published: September 18, 2008


Topics:  Customer Satisfaction | Data Management | Manufacturing | Manufacturing Industry | Manufacturing Software | Manufacturing Systems | Operating Systems | Operational Support Systems | Product Life Cycles | Product Management | SMBs