WHITE PAPER - Delivering customer value requires continuing attention and focus if a company is to prosper into the next generation. Learn three essential steps from IDC that companies need to take to sharpen the value proposition they offer to their customers.
Posted: February 2, 2008 | Published: July 1, 2007


Topics:  CRM | CRM Software | Customer Profiles | Customer Satisfaction | Sales | Sales and Marketing Software | SMBs | User Experience

WHITE PAPER - Discover how enterprise service-oriented architecture (enterprise SOA), allows you to improve your business processes without an expensive IT integration project.
Posted: January 31, 2008 | Published: January 1, 2006


Topics:  Business Processes | CRM | ERP | Interoperability | IT Infrastructure | Manufacturing Systems | Middleware | SOA

WHITE PAPER - This IDC paper examines the related issues of growth and flexibility from a number of perspectives, and how your midsize company can meet changing customer requirements in a continually changing environment.
Posted: January 31, 2008 | Published: August 1, 2007


Topics:  Best Practices | Business Processes | CRM | VCR

WHITE PAPER - In this white paper, IDC shares why gaining access to the latest SAP solutions can truly accelerate time to value, which in turn can help to achieve business objectives and competitive advantage.
Posted: February 21, 2008 | Published: January 1, 2008


Topics:  Business Intelligence | CRM | Security | Software Implementation

PODCAST - Explore how CRM now includes Web 2.0 capabilities that enhance user experience and productivity. Learn more about a highly personalizable, interactive user interface and how it enables content syndication from internal and external data sources.
Posted: July 15, 2008 | Premiered: July 15, 2008


Topics:  Business Process Management | Business Process Management Software | Collaboration | CRM | CRM Software | Productivity | SAP (Product) | Social Networking | User Experience

WEBCAST - Watch this Webcast to learn how companies are using the SAP Customer Relationship Management (SAP CRM) application to build a partner channel network that reduces costs, boosts sales, and enhances processes up and down the value chain.
Posted: February 4, 2008 | Premiered: February 4, 2008


Topics:  CRM | Sales

WEBCAST - Explore how CRM now includes Web 2.0 capabilities that enhance user experience and productivity. Learn more about a highly personalizable, interactive user interface and how it enables content syndication from internal and external data sources.
Posted: June 6, 2008 | Premiered: June 18, 2008


Topics:  Business Process Management | Business Process Management Software | Collaboration | CRM | CRM Software | Productivity | SAP (Product) | User Experience

WHITE PAPER - This paper discusses how SAP leverages Web 2.0 in CRM to improve customer experience. It examines SAP’s approach to Web 2.0, and how SAP has incorporated the Web 2.0 technological principles within SAP CRM.
Posted: June 30, 2008 | Published: June 1, 2008


Topics:  Business Process Management | Collaboration | CRM | CRM Software | Productivity | SAP (Product) | Web Services