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		To Get Promoted in Customer Support, Do These Five Things Ascendancy in customer support ranks today demands a mix of both technical and business insight. Professionals that make service and support their career path and successfully move up the ladder, boast a range of skills across both disciplines.	sponsored by Parature, Inc.


Reports on CRM Software published by Parature, Inc.

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	To Get Promoted in Customer Support, Do These Five Things sponsored by Parature, Inc. WHITE PAPER - Ascendancy in customer support ranks today demands a mix of both technical and business insight. Professionals that make service and support their career path and successfully move up the ladder, boast a range of skills across both disciplines. Posted: March 10, 2008 \| Published: March 1, 2008 Topics: Business Metrics \| CRM \| CRM Software \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| ROI \| Succession Planning \| Training

	10 Reasons to Get Your Support Software as a Service sponsored by Parature, Inc. WHITE PAPER - Explore the top 10 reasons you should get your software as a service. Learn how you can leverage key application, accelerate ROI and achieve global availability with an on-demand model. Posted: May 10, 2008 \| Published: January 1, 2007 Topics: Budgeting \| Business Process Automation \| CRM Software \| High Availability \| ROI \| Security \| SMBs \| Software as a Service \| Software Implementation \| Software Upgrades


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