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		Video Telephony: Completing the Picture of Unified Communications Effectiveness Unified communications (UC) is a term that has been heralded in the telephony and network markets as the IT architecture that will streamline business processes and break down the distinct silos of communications within the enterprise.	sponsored by TANDBERG


Reports on CRM published by Parature, Inc.

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	To Get Promoted in Customer Support, Do These Five Things sponsored by Parature, Inc. WHITE PAPER - Ascendancy in customer support ranks today demands a mix of both technical and business insight. Professionals that make service and support their career path and successfully move up the ladder, boast a range of skills across both disciplines. Posted: March 10, 2008 \| Published: March 1, 2008 Topics: Business Metrics \| CRM \| CRM Software \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| ROI \| Succession Planning \| Training

	Webinar: The Top Ten Mistakes Customer Support Teams Make and How to Avoid Them sponsored by Parature, Inc. WEBCAST - Please join members of the support community to hear CRM industry expert Sheryl Kingstone speak on "The Top Ten Mistakes Customer Support Teams Make and How to Avoid Them", sponsored by Parature. Posted: February 25, 2008 \| Premiered: June 28, 2007 Topics: CRM

	Using Strategic Surveys to Accelerate the Customer Feedback Process sponsored by Parature, Inc. CASE STUDY - The Weather Channel's use of the eSurvey module within their Parature system has had significant positive impact on the quality and volume of feedback they receive, as well as on how the information is managed and used. Posted: February 25, 2008 \| Published: January 1, 2006 Topics: CRM \| Data Management


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