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MCSE, CCNA, CCNP, Security+, Network+,A+ CertificationMCSE, CCNA, CCNP, Security+, Network+, A+ Certification
MCSE, CCNA, CCNP, Security+, Network+, A+ Certification
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Strategic QA: Steps to Effective Software Quality Assurance
This whitepaper details the challenges and solutions available for organizations wishing to improve their software development process, reduce costs, improve quality and increase reliability of planning.
sponsored by Telelogic, An IBM Company

Reports on ROI published by Parature, Inc.

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sponsored by Parature, Inc.

WHITE PAPER - Explore the top 10 reasons you should get your software as a service. Learn how you can leverage key application, accelerate ROI and achieve global availability with an on-demand model.
Posted: May 10, 2008 | Published: January 1, 2007

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Topics:  Budgeting | Business Process Automation | CRM Software | High Availability | ROI | Security | SMBs | Software as a Service | Software Implementation | Software Upgrades

sponsored by Parature, Inc.

WHITE PAPER - Ascendancy in customer support ranks today demands a mix of both technical and business insight. Professionals that make service and support their career path and successfully move up the ladder, boast a range of skills across both disciplines.
Posted: March 10, 2008 | Published: March 1, 2008

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Topics:  Business Metrics | CRM | CRM Software | Customer Service | Customer Service Best Practices | Customer Support Software | ROI | Succession Planning | Training

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Data Warehouse Design and Management Best Practices
sponsored by Kalido
A Project Manager's Survival Guide to Going Agile
sponsored by Rally Software Development Corp.
Treating 11 Million Customers as Individuals: How Nationwide Building Society Made Customer Relationship Management Deliver Returns
sponsored by Portrait Software

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