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		The Forrester Wave: Service Desk Management Tools, Q2 2008: Axios, BMC, CA, HP, IBM, And Infra Lead For Large Enterprises This Forrester research brief reviews the strengths and weaknesses of top service desk management tool vendors like HP, CA, IBM, and BMC.	sponsored by Hewlett-Packard Company


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	Learn the Secrets to Improving Help Desk Productivity and User Perception sponsored by Citrix Online WEBCAST - Discover more about a secure, remote support solution to help your organization improve help desk productivity and reduce downtime and costs. Posted: October 10, 2006 \| Premiered: October 18, 2006 Topics: Customer Service Best Practices \| Desktop Management \| Help Desk Management \| Help Desk Management Services \| Help Desk Software \| Help Desks \| IT Service Management \| ITIL \| Technical Support Staff


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