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Delivering the SOA Business Value: A standards based open platform
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These are reports on SOA published by Infor. The links under MORE GENERAL and SUBCATEGORIES take you to all published reports on that topic.

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 MORE GENERAL: Software Architectures

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Seamless Customer Conversations: Driving Intelligent Interactions in the Contact Center
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WHITE PAPER:   Posted: November 15, 2006 | Published: November 1, 2006
Contact centers are becoming primary interaction points for many customers. Learn how to make these important interactions more personalized and intelligent for customer retention and increased sales opportunities.

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Seamless Customer Conversations: Driving Intelligent Interactions in the Contact Center
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Zapthink: The SOA Governance Timeline
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Accelerate Your SOA Projects with Early Integration Testing
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