WEBCAST - Many ITIL-based projects fail to deliver because the scope is too large. Listen to this Webcast to learn about an integrated IT Service Management for key processes like configuration, incident, problem, change and service level management.
Posted: April 1, 2008 | Premiered: March 1, 2008


Topics:  Business IT Alignment | Business Process Management | IT Best Practices | IT Service Management | ITIL | Service Level Management

WEBCAST - Listen to this Webcast to learn how you can get a handle on all your company assets. Learn about a solution that can help your organization address its IT asset management process issues through audit, auto-discovery process tracking.
Posted: April 1, 2008 | Premiered: March 1, 2008


Topics:  Business Process Automation Software | Business Process Management | IT Asset Management | IT Asset Management Software | Service Level Management

WEBCAST - Listen to this Webcast to learn about the key challenges surrounding ITSM, how organizations are resolving those issues and what tools your organization can leverage to increase its ITSM efforts.
Posted: April 1, 2008 | Premiered: March 1, 2008


Topics:  Business IT Alignment | Business Process Management | Change Management | Configuration Management | IT Asset Management | IT Best Practices | IT Service Management

WEBCAST - Change management helps companies minimize the impact of changes on service quality. View this Webcast to learn about the process of managing change combined with managing the service desk.
Posted: March 28, 2008 | Premiered: March 1, 2008


Topics:  Business Process Management | Change Management | Customer Service | Help Desk Management | Help Desk Software | Help Desks | Sarbanes-Oxley Compliance | Workflow Software