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		Upgrade and Archive Strategies for Oracle E-Business Suite Oracle E-Business Suite sites should consider the benefits of database archiving as best practice component in any upgrade plan. Learn how to incorporate archiving into your upgrade plan to reduce the risk of extended downtime and ensure project su...	sponsored by IBM


Reports on CRM published by Portrait Software

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MORE GENERAL: Business Management

MORE SPECIFIC: Contact Management | CRM Analytics | Mobile CRM | PRM | Profiling


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	The Profit-Minded Contact Center: Building an ROI Case for Customer Interaction Solutions sponsored by Portrait Software WHITE PAPER - In today's competitive markets, companies must turn their contact centers into centers of profitable growth by optimizing the customer experience. Discover how to strategically optimize your contact centers. Posted: September 4, 2007 \| Published: July 1, 2007 Topics: Contact Centers \| Cost Benefit Analysis \| CRM \| Customer Interaction Services \| Customer Service \| Financial Services Industry \| Real-time Analytics \| ROI \| User Experience

	Treating 11 Million Customers as Individuals: How Nationwide Building Society Made Customer Relationship Management Deliver Returns sponsored by Portrait Software CASE STUDY - Nationwide needed an IT system that could support customer care across its customer-facing channels, including call centers, branches and Internet. Read this case study and see how Nationwide maximized the value of its customer interactions. Posted: September 4, 2007 \| Published: July 1, 2006 Topics: Banking Industry \| Call Centers \| CRM \| Customer Data Management \| Customer Interaction Services \| Customer Service \| Marketing \| ROI


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