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ROI sponsored by Portrait Software


		Strategic QA: Steps to Effective Software Quality Assurance This whitepaper details the challenges and solutions available for organizations wishing to improve their software development process, reduce costs, improve quality and increase reliability of planning.	sponsored by Telelogic, An IBM Company


Reports on ROI published by Portrait Software

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	The Profit-Minded Contact Center - Building an ROI Case for Customer Interaction Solutions in Financial Services. sponsored by Portrait Software WHITE PAPER - This whitepaper shows you how contact centers can deliver differentiated customer service, build more profitable customer relationships and demonstrate the ROI on customer interaction solutions. Posted: September 10, 2008 \| Published: September 10, 2008 Topics: Call Center Management \| Call Center Services \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| CRM \| CRM Best Practices \| CRM Services \| Financial Services \| ROI

	Treating 11 Million Customers as Individuals: How Nationwide Building Society Made Customer Relationship Management Deliver Returns sponsored by Portrait Software CASE STUDY - Nationwide needed an IT system that could support customer care across its customer-facing channels, including call centers, branches and Internet. Read this case study and see how Nationwide maximized the value of its customer interactions. Posted: September 4, 2007 \| Published: July 1, 2006 Topics: Banking Industry \| Call Centers \| CRM \| Customer Data Management \| Customer Interaction Services \| Customer Service \| Marketing \| ROI


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