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Contact Centers sponsored by Verint Witness Actionable Solutions


		The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage.	sponsored by Genesys


Reports on Contact Centers published by Verint Witness Actionable Solutions

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MORE GENERAL: IT Service Centers

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	The Cold Truth about Customer Surveys: Companies want them. Customers shun them. sponsored by Verint Witness Actionable Solutions WHITE PAPER - Customer feedback solutions use short, context-sensitive, dynamic surveys to capture information from customers across all channels of contact and these solutions allow the contact center to create and modify customer surveys themselves. Posted: June 30, 2008 \| Published: June 1, 2008 Topics: Contact Centers \| Customer Service \| Customer Service Best Practices \| Surveys

	Analytics-driven Workforce Optimization: An Essential Approach to Enterprise Customer Service sponsored by Verint Witness Actionable Solutions WHITE PAPER - Learn more about analytics in the contact center and how analytics forms part of an advanced workforce optimization solution that can impact areas beyond the contact center, including branch-office interactions and back-office operations. Posted: April 3, 2008 \| Published: April 1, 2008 Topics: Call Center Management \| Call Center Software \| Contact Center Management \| Contact Center Software \| Contact Centers \| CRM Analytics \| Customer Service \| User Experience \| Voice Recognition Software

	Addressing Common Contact Center and Enterprise Business Issues with Speech Analytics sponsored by Verint Witness Actionable Solutions WHITE PAPER - As a solution to contact center issues, this paper suggests Speech analytics, which gives organizations the ability tap into existing recorded customer interactions to gain actionable intelligence for improving business performance. Posted: April 3, 2008 \| Published: April 1, 2008 Topics: Call Center Management \| Call Center Software \| Contact Center Management \| Contact Centers \| Customer Experience \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Enterprise \| Training

	Top 10 Tips on Getting Started with Speech Analytics sponsored by Verint Witness Actionable Solutions WHITE PAPER - By enabling enterprises to mine large volumes of recorded customer/agent voice interactions, speech analytics is redefining quality in a way that can promote greater customer satisfaction, loyalty, and value. Posted: April 3, 2008 \| Published: December 1, 2007 Topics: Call Center Management \| Call Center Software \| Call Centers \| Contact Centers \| Customer Experience \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Quality Control


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