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Quality Control sponsored by Verint Witness Actionable Solutions


		Telecom Switches Emphasis: Preliminary Analysis of the 2007 Telecom Industry Survey As revenues from traditional telecom services decline, the continual erosion of technology barriers to adjacent industries offers the prospect of new markets for telecom providers.	sponsored by IBM


Reports on Quality Control published by Verint Witness Actionable Solutions

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	Verint Solutions in Action AAA Washington: A Case Study sponsored by Verint Witness Actionable Solutions CASE STUDY - ULTRA and ULTRA analytics have equipped AAA Washington to more readily meet its compliance requirements and customer experience objectives. Posted: April 3, 2008 \| Published: December 1, 2006 Topics: Customer Satisfaction \| Quality Control

	Top 10 Tips on Getting Started with Speech Analytics sponsored by Verint Witness Actionable Solutions WHITE PAPER - By enabling enterprises to mine large volumes of recorded customer/agent voice interactions, speech analytics is redefining quality in a way that can promote greater customer satisfaction, loyalty, and value. Posted: April 3, 2008 \| Published: December 1, 2007 Topics: Call Center Management \| Call Center Software \| Call Centers \| Contact Centers \| Customer Experience \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Quality Control


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